A Guide to Choosing the Right Virtual Phone Number for Your Indian Business

 “If you just communicate, you can get by. But if you communicate skilfully, you can work miracles.”

— Jim Rohn, entrepreneur and author

Communication is a fundamental need for any business that works as a lifeline. A business gains visibility, market value and growth only when it can communicate effectively with the customers. However, it is not always necessary for a business to actively initiate communication. But also opening up space for the customers to contact is equally important.  The virtual mobile number offers that space for a business to provide flexible, advanced and seamless communication for the customers. Virtual phone number India are clouding-based contact numbers that are used by businesses to route calls and communicate with customers.

It is programmed to forward incoming calls as per the pre-set communication channels as per the choice of the customer. The option of choices can be fixed, mobile or VoIP. Virtual phone number India allows enhanced accessibility and customer service capabilities while also offering flexibility and cost-effectiveness compared to traditional phone systems. The best virtual number solutions are the ones that allows a business to grow and expand easily. It is used by businesses of any size and industry. It is used popularly by the national as well as international businesses. A business can use the solution for international customers.

Best features of virtual phone number India for Indian businesses:

1. 24x7 support:A virtual call number can be used at any given time of the day as they offer round-the-clock service for customer communication. It helps businesses to expand their services in and around the globe as customers can reach the business with differences in time zones and yet avail needed services. Calls can be easily routed to the agents available and also to experts for specific concerns.
2. Presence in multiple channels: A business can use virtual mobile number to be visible to the customers through multiple channels. It increases the engagement rate, improves the business rapport and also offers authentication to a business. With multiple touch points, a business can reach out to the customers easily that increases leads. It also reduces cost of advertisement for the business.
3. Automated services: With automatic call routing and recording, a business can save time while offering immediate services to the customers. Automatic routing of calls to the department/ experts or available agents reduces wait time for the customers. It also increases engagement rate and customer satisfaction. Automated recording helps a business in using all data of inbound and outbound calls to identify patterns and keywords that might help in working on flaws and as learning lessons. It can also be used for market strategies as well as evidence if needed.
4. Easy integration:A business can use virtual number solutions to easily integrate other solutions that can elevate the business. IVR menu can be integrated which allows a business to establish immediate interaction using the multi-level menu. Integrating CRM to virtual numbers helps in the tracking customer calls efficiently, it creates a database of all the clients and customers along with the information on calls and services. The solution also allows customized services that can benefit both customers as well as the business. It is time-saving, and economical and adds more features for better business performance.
5. Multiple language options: A business can benefit from the multiple language options that a virtual phone number can offer. It increases the reach out to the customers and supports accessibility. It also helps to eliminate language barriers to communication. It is economical as it helps a business save money by offering expert language options rather than investing in other language software.

Choosing the right virtual mobile number for Indian business:

It is important for a business to understand its own needs and the target audience before looking for the best number provider. The budget of the business is another important aspect that would help in deciding the provider. There are providers that have expertise in small businesses, startups and also for large-scale businesses. It is crucial for a business to identify the list of providers as per their needs and budget, followed by taking free-trials and then deciding on the right virtual numbers. A business can also discuss with the provider how that can assist and guide the business when needed. Setting out everything helps the business to understand their own needs and that increases the chances of choose the best virtual number.